Acceptable Use Policy

Last updated on 10/4/2022

Introduction
SCOPE OF THE AUP
PROHIBITED ACTIVITIES
SECURITY VIOLATIONS
CUSTOMER RESPONSIBILITIES
AUP ENFORCEMENT AND NOTICE
COPYRIGHT INFRINGEMENT & DIGITAL MILLENNIUM COPYRIGHT ACT
INCIDENT REPORTING

1. INTRODUCTION

Arrive Internet (“Arrive”) is at all times committed to complying with the laws and regulations governing use of the Internet, e-mail transmission and text messaging and preserving for all of its Customers the ability to use the Arrive network and the Internet without interference or harassment from other users. The Arrive Acceptable Use Policy (“AUP”) is designed to help achieve these goals.

By using IP Service(s), as defined below, Customer(s) agrees to comply with this Acceptable Use Policy and to remain responsible for its users. Arrive reserves the right to change or modify the terms of the AUP at any time, effective when posted on Arrives’s web site at www.arriveinternet.com Customer’s use of the IP Service(s) after changes to the AUP are posted shall constitute acceptance of any changed or additional terms.

2. SCOPE OF THE AUP

The AUP applies to the Arrive services that provide (or include) access to the Internet, including hosting services (software applications and hardware), or are provided over the Internet or wireless data networks (collectively “IP Services”).

3. PROHIBITED ACTIVITIES

General Prohibitions:

Arrive prohibits use of the IP Services in any way that is unlawful, harmful to or interferes with use of the Arrive network or systems, or the network of any other provider, interferes with the use or enjoyment of services received by others, infringes intellectual property rights, results in the publication of threatening or offensive material, or constitutes Spam/E-mail abuse, a security risk or a violation of privacy.

Failure to adhere to the rules, guidelines or agreements applicable to search engines, subscription Web services, chat areas, bulletin boards, Web pages, applications, or other services that are accessed via a link from the Arrive-branded website or from a website that contains Arrive-branded content is a violation of this AUP.

Unlawful Activities:

IP Services shall not be used in connection with any criminal, civil or administrative violation of any applicable local, state, provincial, federal, national or international law, treaty, court order, ordinance, regulation or administrative rule.

Violation of Intellectual Property Rights:

IP Service(s) shall not be used to publish, submit/receive, upload/download, post, use, copy or otherwise reproduce, transmit, re-transmit, distribute or store any content/material or to engage in any activity that infringes, misappropriates or otherwise violates the intellectual property rights or privacy or publicity rights of Arrive or any individual, group or entity, including but not limited to any rights protected by any copyright, patent, trademark laws, trade secret, trade dress, right of privacy, right of publicity, moral rights or other intellectual property right now known or later recognized by statute, judicial decision or regulation.

Threatening Material or Content:

IP Services shall not be used to host, post, transmit, or re-transmit any content or material (or to create a domain name or operate from a domain name), that harasses, or threatens the health or safety of others. In addition, for those IP Services that utilize Arrive provided web hosting, Arrive reserves the right to decline to provide such services if the content is determined by Arrive to be obscene, indecent, hateful, malicious, racist, defamatory, fraudulent, libelous, treasonous, excessively violent or promoting the use of violence or otherwise harmful to others.

Inappropriate Interaction with Minors:

Arrive complies with all applicable laws pertaining to the protection of minors, including when appropriate, reporting cases of child exploitation to the National Center for Missing and Exploited Children. For more information about online safety, visit www.ncmec.org

Child Pornography:

IP Services shall not be used to publish, submit/receive, upload/download, post, use, copy or otherwise produce, transmit, distribute or store child pornography. Suspected violations of this prohibition may be reported to Arrive at the following e-mail address: abuse@arriveinternet.com. Arrive will report any discovered violation of this prohibition to the National Center for Missing and Exploited Children and take steps to remove child pornography (or otherwise block access to the content determined to contain child pornography) from its servers.

Spam/E-mail Abuse:

You agree that you will not use, nor allow others to use, the Internet Service to send materials in a manner inconsistent with federal and state laws, including without limitation the CAN-SPAM Act of 2003 (15 U.S.C. §§ 7701-7713 and 18 U.S.C. § 1037). These materials include without limitation mass or bulk e-mail, numerous copies of the same or substantially similar messages, empty messages, or messages which contain no substantive content. We reserve the right, in our sole discretion, to determine whether such postings or transmissions constitute an advertisement, promotional material or any other form of solicitation in violation of such laws.

4. SECURITY VIOLATIONS

Customers are responsible for ensuring and maintaining security of their systems and the machines that connect to and use IP Service(s), including implementation of necessary patches and operating system updates.

IP Services may not be used to interfere with, gain unauthorized access to, or otherwise violate the security of Arrive’s (or another party’s) server, network, network access, personal computer or control devices, software or data, or other system, or to attempt to do any of the foregoing. Examples of system or network security violations include but are not limited to:

unauthorized monitoring, scanning or probing of network or system or any other action aimed at the unauthorized interception of data or harvesting of e-mail addresses;
hacking, attacking, gaining access to, breaching, circumventing or testing the vulnerability of the user authentication or security of any host, network, server, personal computer, network access and control devices, software or data without express authorization of the owner of the system or network;
impersonating others or secretly or deceptively obtaining personal information of third parties (phishing, etc.);
using any program, file, script, command or transmission of any message or content of any kind, designed to interfere with a terminal session, the access to or use of the Internet or any other means of communication;
distributing or using tools designed to compromise security (including but not limited to SNMP tools), including cracking tools, password guessing programs, packet sniffers or network probing tools (except in the case of authorized legitimate network security operations);
knowingly uploading or distributing files that contain viruses, spyware, Trojan horses, worms, time bombs, cancel bots, corrupted files, root kits or any other similar software or programs that may damage the operation of another’s computer, network system or other property, or be used to engage in modem or system hi-jacking;
engaging in the transmission of pirated software;
with respect to dial-up accounts, using any software or device designed to defeat system time-out limits or to allow Customer’s account to stay logged on while Customer is not actively using the IP Services or using such account for the purpose of operating a server of any type;
using manual or automated means to avoid any use limitations placed on the IP Services;
providing guidance, information or assistance with respect to causing damage or security breach to Arrive’s network or systems, or to the network of any other IP Service provider;
failure to take reasonable security precautions to help prevent violation(s) of this AUP.

5. CUSTOMER RESPONSIBILITIES

Customers remain solely and fully responsible for the content of any material posted, hosted, downloaded/uploaded, created, accessed or transmitted using the IP Services. Arrive has no responsibility for any material created on the Arrive network or accessible using IP Services, including content provided on third-party websites linked to the Arrive network. Such third-party website links are provided as Internet navigation tools for informational purposes only, and do not constitute in any way an endorsement by Arrive of the content(s) of such sites.

Customers are responsible for taking prompt corrective action(s) to remedy a violation of AUP and to help prevent similar future violations.

6. AUP ENFORCEMENT AND NOTICE

Customer’s failure to observe the guidelines set forth in this AUP may result in Arrive taking actions anywhere from a warning to a suspension or termination of Customer’s IP Services. When feasible, Arrive may provide Customer with a notice of an AUP violation via e-mail or otherwise allowing the Customer to promptly correct such violation.

Arrive reserves the right, however, to act immediately and without notice to suspend or terminate affected IP Services in response to a court order or government notice that certain conduct must be stopped, or when Arrive reasonably determines that the Customer’s use of the affected IP Services may: (1) expose Arrive to sanctions, prosecution, civil action or any other liability; (2) cause harm to or interfere with the integrity or normal operations of the Arrive network or networks with which Arrive is interconnected; (3) interfere with another Arrive Customer’s use of IP Services or the Internet; (4) violate any applicable law, rule or regulation; or (5) otherwise present an imminent risk of harm to Arrive or Arrive Customers.

7. COPYRIGHT INFRINGEMENT & DIGITAL MILLENNIUM COPYRIGHT ACT

Arrive respects the intellectual property rights of others. The Digital Millennium Copyright Act of 1998 (the “DMCA” found at 17 U.S.C. § 512) provides that owners of copyrighted works who believe that their rights under U.S. copyright law have been infringed may report alleged infringements to service providers like Arrive. In accordance with the DMCA and other applicable laws, Arrive maintains a policy that provides for the termination of IP Services, under appropriate circumstances, if Customers are found to be a repeat infringer and/or if Customers’ IP Services are used repeatedly for infringement (the “Repeat Infringer Policy”). Arrive may terminate IP Services at any time with or without notice to Customers.

Arrive has no obligation to investigate possible copyright infringements with respect to materials transmitted by Customer or any other users of the IP Services. However, Arrive will process valid notifications of claimed infringement under the DMCA, and continued receipt of infringement notifications for Customer’s account will be used as a factor in determining whether Customer is a repeat infringer. In addition, Arrive may voluntarily participate, on terms acceptable to Arrive, in copyright alert and graduated response programs.

8. INCIDENT REPORTING

Any complaints regarding violation of this AUP by an Arrive Customer (or its user) should be directed to abuse@arriveinternet.com. Where possible, include details that would assist Arrive in investigating and resolving such complaint (e.g., expanded headers, IP address(s), a copy of the offending transmission and any log files).

Contact Information:

Any notification that Arrive sends to its Customers pursuant to this AUP will be sent via e-mail to the e-mail address on file with Arrive, or may be in writing to Customer’s address of record. It is Customer’s responsibility to promptly notify Arrive of any change of contact information.