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Customer Feedback
Name
(Required)
First
Last
Address
(Required)
Street Address
How satisfied are you with your internet services through Arrive?
(Required)
Very satisfied
Satisifed
Neutral
Dissatisfied
Very unsatisfied
Was your internet service move-in ready (installed and activated when you moved in)?
(Required)
Yes
No
Not sure
How satisfied were you with the initial process of creating your internet account and activating your internet services?
(Required)
Very satisfied
Satisifed
Neutral
Dissatisfied
Very unsatisfied
How would you rate the reliability of your internet connection?
(Required)
Excellent
Very good
Good
Poor
Very poor
How satisfied are you with your internet speed?
(Required)
Very satisfied
Satisifed
Neutral
Dissatisfied
Very unsatisfied
How satisfied are you with your Wi-Fi connection?
(Required)
Very satisfied
Satisifed
Neutral
Dissatisfied
Very unsatisfied
Where is your Wi-Fi router currently located?
(Required)
In a downstairs closet
In a downstairs room centrally located within the house
In a downstairs room cornering the house
Upstairs
In multiple rooms (e.g., mesh network)
Not sure or don’t have one
Have you experienced any connections issues or service interruptions in the past 6 months?
(Required)
Yes
No
Have you ever reported a service-related issue to Arrive?
(Required)
Yes
No
If yes, how satisfied were you with the response time?
(Required)
Very satisfied
Satisfied
Neutral
Unsatisfied
Very unsatisfied
If yes, how satisfied were you with their ability to resolve your issue?
(Required)
Very satisfied
Satisfied
Neutral
Unsatisfied
Very unsatisfied
How many devices (computers, smartphones, smart devices, TVs, etc.) do you typically connect to the internet at once?
(Required)
One to three
Four to seven
Eight to ten
Ten or more
What best describes your internet usage? (check all that apply)
(Required)
Basic browsing and emails
Streaming movies and TV shows
Online gaming
Work from home/online meetings
Large file uploads/downloads
Do you currently have a home security system?
(Required)
Yes
No
Are you interested in any of the following security services/products from CEO Security powered by Arrive? (Select all that apply.)
(Required)
24/7 professional monitoring
Video surveillance
Smart door locks
Motion sensors
Glass break sensors
Smoke/fire alarms
Water leak detection
Smart garage doors
Smart thermostats
None of the above
Would you be interested in learning more about our DirecTV streaming services?
(Required)
Yes
No, I am already subscribed
No, I use another service
No, I don’t watch TV
Please leave any additional comments.
Would you like us to contact you to resolve any concerns or issues?
Yes
No
How would you like to be contacted?
Phone
Email
Please enter your phone number:
Please enter your email address:
