ISP Transparency Disclosure

Last updated on 10/4/2022

Overview

Beginning June 11, 2018, all internet service providers (“ISPs”) are required to publicly disclose information about the network management practices, performance characteristics, and commercial terms of their broadband Internet services in one of two ways:

• By providing disclosures on publicly available, easily accessible websites of their choosing
• By submitting them to the Federal Communications Commission (“FCC”) for posting.

Splice Communications (dba: Arrive Internet) (“Arrive”) has elected to post our Internet Transparency Disclosure on our website at: https://arriveinternet.com/ISP-Transparency-Disclosure

TABLE OF CONTENTS

1. Blocking
2. Throttling
3. AFFILIATED PRIORITIZATION
4. Paid Prioritization
5. Congestion Management
6. Application-Specific Behavior
7. Device Attachment Rules
8. Security
9. Service Description
10. Impact of Non-Broadband Internet Access Service Data Services
11. Price
12. Privacy Policies
13. Redress Options

1. Blocking

Any practice, other than reasonable network management elsewhere disclosed, that blocks or otherwise prevents end user access to lawful content, applications, service, or non-harmful devices, including a description of what is blocked.

Arrive Internet does not block or otherwise prevents end user access to lawful content, applications, service, or non-harmful devices.

2. Throttling

Any practice, other than reasonable network management elsewhere disclosed, that degrades or impairs access to lawful internet traffic on the basis of content, application, service, user, or use of a non-harmful device, including a description of what is throttled.

Arrive Internet does not intentionally degrade or impair access to lawful internet traffic.

3. Affiliated Prioritization

Any practice that directly or indirectly favors some traffic over other traffic, including through use of techniques such as traffic shaping, prioritization, or resource reservation, to benefit an affiliate of an ISP, including identification of the affiliate.

Arrive Internet does not favor some traffic over other traffic.

4. Paid Prioritization

Any practice that directly or indirectly favors some traffic over other traffic, including through use of techniques such as traffic shaping, prioritization, or resource reservation, in exchange for consideration, monetary or otherwise.

Arrive Internet does not engage in Paid Prioritization

ISPs must also continue to disclose, as they have been required to since 2010, the following network management practices, performance characteristics, and commercial terms:

5. Congestion Management

Descriptions of congestion management practices, if any. These descriptions should include the types of traffic subject to the practices; the purposes served by the practices; the practices’ effects on end users’ experience; criteria used in practices, such as indicators of congestion that trigger a practice, including any usage limits triggering the practice, and the typical frequency of congestion; usage limits and the consequences of exceeding them; and references to engineering standards, where appropriate.

Arrive Internet monitors and proactively reinforces our network with additional throughput in areas where growth trends identify a need.

6. Application-Specific Behavior

Whether and why the ISP blocks or rate-controls specific protocols or protocol ports, modifies protocol fields in ways not prescribed by the protocol standard, or otherwise inhibits or favors certain applications or classes of applications.

Arrive Internet does not block, rate control, or modify ports in any way.

7. Device Attachment Rules

Any restrictions on the types of devices and any approval procedures for devices to connect to the network.

Arrive Internet Customers may attach devices of their choice to Arrive Internet provided Optical Network Terminals or Customer Premise Equipment Radios.

8. Security

Any practices used to ensure end-user security or security of the network, including types of triggering conditions that cause a Arrive Internet mechanism to be invoked (but excluding information that could reasonably be used to circumvent network security).

When malicious behavior is identified by Arrive Internet Engineers, Arrive Internet employs various techniques to help provide a positive customer experience. Our security management techniques ensure that customer equipment is not being exploited for DDoS attacks, malicious port scans, or engaging in other malicious behavior.

9. Service Description

A general description of the service, including the service technology, expected and actual access speed and latency, and the suitability of the service for real-time applications.

• High speed internet service is provided via a 10 gigabit uplink, and a redundant geographically diversified 1 gigabit uplink. Latency to Arrive Internet backbone providers are between 1ms and 3ms. 
• “Fast Fiber Internet” is a G-PON Fiber to the home / premise technology that is provisioned for speeds from 100Mbps Down / 10 Mbps to 1Gbps Down and 50 Mbps up. Under normal circumstances, Arrive Internet Fast Fiber Internet customers should expect to receive the speed of the service-tier purchased. Latency on Arrive Internet Fast Fiber Internet network is less than 3ms. Fast Fiber Internet is suitable for any real-time applications. 
• “High Speed Wireless” is a Point to Multipoint Wireless to the home / premise technology that is provided for speeds up to 20Mbps down / 10Mbps up. Under normal circumstances, Arrive Internet High Speed Wireless customers should expect to receive the speed of the service-tier purchased, but it is not guaranteed. Latency on Arrive Internet High Speed Wireless network is less then 50ms. High Speed Wireless is suitable for Standard Definition streaming, gaming, and web browsing. Customers may experience slowdowns with High Definition/4K Streaming, VoIP, and Video Calling.

10. Impact of Non-Broadband Internet Access Service Data Services

If applicable, what non-broadband Internet access service data services, if any, are offered to end users, and whether and how any non-broadband Internet access service data services may affect the last-mile capacity available for, and the performance of, broadband Internet access service.

If a customer subscribes to Arrive Internet phone service, internet speed will not be limited.

11.  Price

For example, monthly prices, usage-based fees, and fees for early termination or additional network services.

Current information on pricing may be obtained by calling Arrive Internet at (979) 446-0054

12. Privacy Policies

A complete and accurate disclosure of the ISP’s privacy practices, if any. For example, whether any network management practices entail inspection of network traffic, and whether traffic is stored, provided to third parties, or used by the ISP for non-network management purposes.

• Arrive Internet does not inspect, store, or share any customer network traffic on its ISP infrastructure.
• Like most other websites, Arrive Internet maintains web logs that automatically record basic information about visitors. This information consists of:
  • Internet domain from which you access our website (i.e. aol.com, yourschool.edu, yourcompany.com).
  • IP address. An IP address is automatically assigned to your computer when you surf the web. In some cases, these addresses may be individually identifiable. However, even when an IP address is identifiable, it usually takes additional effort to link a particular IP address to a specific individual.
  • For many users, an IP address cannot be linked to a specific individual.
  • Type of browser and operating system used to access our website.
  • Date and time of access.
  • Pages visited.
  • Address of the website (if any) from which you linked to Arrive Internet.
• Arrive Internet normally only uses web log information in aggregate form to enable us to make our site more useful. Arrive Internet likes to know which features are popular and how visitors locate the site. Web logs may be used to identify visitors who seek to damage the website, use the website in unauthorized ways, or interfere with operations. Information about users who try to engage in any unapproved activities may be shared with law enforcement agencies. Arrive Internet does not collect any personal information about a routine visitor unless the visitor provides it to Arrive Internet.

13. Redress Options

Practices for resolving complaints and questions from consumers, entrepreneurs, and other small businesses.

Please contact Arrive Internet at (979) 446-0054 to discuss any issues or concerns.